Have you received my return?

Please allow up to 10 business days for your parcel to be returned to we. We will send you a confirmation email once it has arrived. You will receive an additional email once your return has been processed.  If you haven't heard any communication from us after the 10 business day timescale, please contact our Customer Care Team with your order number and details of the items returned.

If you've returned more than one order in the same parcel, please allow an additional 72 hours for all your returns to be completed.

How do I return an item?

If you change your mind about any items purchased you can return them to us (except grooming products, pierced jewellery or swimwear if the hygiene seal has been removed or any other item that cannot be returned for health or hygiene reasons) within 28 days of the parcel being delivered to you, provided:

  • the items are unworn and unwashed
  • if shoes, the items are unworn and show no signs of wear
  • the items have all Missguided tags attached
  • you take good care to avoid the transfer of make-up

All refunds will be made using the same method of payment you used to purchase the items and will be made by us no later than:

  • 28 days after the day we receive items back from you; or
  • (If earlier) 28 days after the day you provide evidence that you have returned the goods
  • If you're unlucky enough to receive a faulty/incorrect item, please email our Customer Care Team with your order number and they will be more than happy to help you.

USA

For all US returns, please follow the quick and easy steps below;

  • On your delivery note, tick next to the item(s) you wish to return. Please tell us the reason you're returning using the reasons codes displayed.
  • Enclose your delivery note with the item(s) and package up securely. Please use the original packaging if possible.
  • Please be aware that if you choose to return your parcel using this service, the returns costs are to be paid by the customer.
  • Don't forget to obtain and keep your postage receipt in case your return gets lost on its way back to us.

CANADA

For all Canada returns, please follow the quick and easy steps below;

  • On your delivery note, tick next to the item(s) you wish to return. Please tell us the reason you're returning using the reasons codes displayed.
  • Enclose your delivery note with the item(s) and package up securely. Please use the original packaging if possible.
  • Please be aware that if you choose to return your parcel using this service, the returns costs are to be paid by the customer.
  • Don't forget to obtain and keep your postage receipt until you have been fully refunded, in case your return gets lost on its way back to us.

Can I exchange an item?

We currently don't offer exchanges to the US and Canada. If you would like to exchange an item, we would recommend returning the unwanted item back to us for a refund and placing a new order.

What is your returns policy?

Should you change your mind, you can return your items to us, provided:

  • Items must be returned within 28 days of delivery.
  • Items must be unworn and unwashed.
  • Grooming products, pierced jewellery or swimwear (if the hygiene seal has been removed) cannot be returned for health and hygiene reasons.
  • Shoes must be tried on indoors and must not show any signs on wear.
  • Items must be returned at the customer's expense.
  • You must obtain proof of postage just in case your order is lost on its way back to we. Failure to do so may result in us not being able to process your return.
  • We reserve the right not to refund you if you return items to us outside the terms of our returns Policy.
  • The cost of the returns must be paid by the customer.

How long after shipping can I make a return?

You can return any unwanted items back to us within 28 days of shipping. Returned items must be in their original and unused condition. Please note we cannot refund any grooming products, pierced jewellery or swimwear (if the hygiene seal has been removed) for health and hygiene reasons. Shoes must be tried on indoors.

We reserve the right not to refund you if you return items to us outside the terms of our Returns Policy. Please view 'HOW DO I RETURN AN ITEM?' for more information.